Terms and Conditions


About Us
This web site 'Craft Lamps' is owned and operated by 'R22online' who are completely dedicated to your total satisfaction. Your contract is with 'R22online' and 'R22online' will show on your credit card statement. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
R22online T/As Craft Lamps
Unit 5 Manor House
Manor Road
Marston Trading Estate
Frome
BA11 4BN

Phone: 01373 454448

Email: jerry@craftlamps.co.uk

UK Vat Reg. No. 811 5538 47

Please note we only sell lamps within the UK and Mainland Ireland.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa, MasterCard, American Express and Paypal. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Postage & Packing is free for all orders over £25.00 within UK mainland.

Orders £25.00 and under within the UK mainland are charged at £3.25.

Orders over 2kg to Northern Ireland, Isles of Scilly and the Isle of Man will be sent via FedEx and will be subject to a charge of £20.00, orders under 2kg will be charged at £3.25.

Orders over 2kg to any of the Scottish Islands will be subject to a charge of £25.00, orders under 2kg will be charged at £3.25.

Orders over 2kg to the Channel Islands will be subject to a charge of £40.00, orders under 2kg will be charged at £3.25

Orders over 1kg to mainland Ireland  will be subject to a surcharge of £35.00, orders under 1kg will be cahrged at £6.00.

Standard delivery is either next day courier or first class post, depending on the weight of the order. Please note that some areas of the UK and all islands take longer to deliver to, even when the next day service is used.

Please note that the order will be sent out as soon as possible, but if the order is placed over the weekend or after 12.00 mid day on a week day, it will not be sent out until the next business day.

VAT is charged at the current rate.

We will normally send your order to you within 2 business days. You must inform us within 10 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.

Please quote your order number in all correspondence.


Standard delivery is either next day courier or first class post, depending on the weight of the order.
Please note that some areas of the UK and all islands take longer to deliver to, even when the next day service is used.

Please note that the order will be sent out as soon as possible, but if the order is placed over the weekend or after 12.00 mid day on a week day, it will not be sent out until the next business day.
 
Delivery Schedule
We will normally send your order to you within 2 business days.

You must inform us within 10 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
VAT is charged at the standard rate applicable when the order is placed.
Credit Card Security
We use WorldPay to process all card payments. They use the latest 3D secure system to give you total piece of mind.

We do not hold any of your credit card details on our computers.
Guarantee
We guarantee your satisfaction. If you have any problems plesae email jerry@craftlamps.co.uk or phone 01373 454448.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01373 454448 or write to us at
Unit 5 Manor House
Manor Road
Marston Trading Estate
Frome
BA11 4BN
 
Privacy Policy
Craft Lamps part of R22online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

In order to get a full refund for goods that you do not want they must be unused and complete with all their original packaging in tact.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.