The daylight Company guarantees all products, excluding bulbs & tubes, against mechanical and electrical manufacturing defects for 24 months from the date of purchase.
If you have any problem with a product purchased from Craft Lamps that is manufactured by the Daylight Company please contact us on 01373 454448 or email us at email@example.com.
Please quote the model number of the product and the original order details in all correspondence.
We will then let you know the best course of action to take to resolve the issue taking into consideration the terms of the guarantee as detailed below.
This will usually involve you returning the lamp to us for inspection, if the item is faulty Craft Lamps will cover the cost of the return postage and the replacement or repair of the product. Returned products damaged by poor packaging are the responsibility of the sender.
Please take note of clause 3 b as this guarantee does not cover consumables like bulbs and tubes.
During this guarantee period, daylight will replace (at daylight's discretion) the product or its defective parts subject to the following terms and conditions.
1) Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and store's details) is presented with the defective product within the guarantee period. daylight™ may refuse guarantee service if these documents are not available. This Guarantee will not apply if the batch number on the product has been altered or removed.
2) This Guarantee does not cover transport costs and risks associated with transport of your product.
3) This guarantee does not cover:
a) periodic maintenance, the repair or replacement of parts due to wear and tear
b) consumables (components that are expected to require periodic replacement during the lifetime of a lamp such as batteries, starters, bulbs, ballasts, etc.)
c) damage or defects caused by use or treatment of the product inconsistent with normal use
d) damage or changes to the product as a result of :
This guarantee does not affect your statutory rights.